What should I do first?
Wait until conditions are safe. From the ground, note any visible changes to the roof or array and save the approximate storm date. If there is smoke, sparking, fallen power lines, or an immediate danger, keep away and contact emergency services or the utility as appropriate.
Do not climb onto the roof, touch damaged panels or wiring, or open equipment. Solar components may still be energized. A monitoring app showing no production does not establish that equipment is safe to handle.
Who handles the roof and who handles the solar?
A roofer assesses roofing work. The solar contractor reviews the system-related scope, including whether panels need removal for access and what reinstallation involves. If both trades are needed, share their contact details before setting the work dates.
Tell a professional whether the roof needs repair, a full replacement, or an assessment first. We can discuss the solar portion without assuming that every panel must be replaced.
What should I send a professional?
Send your city or ZIP code, a short description of what changed, ground-level photos, and any error message or monitoring screenshot. Include panel count and equipment model if known. If a roofer is involved, add the proposed dates and the roof sections they need to access.
For Dallas, Fort Worth, Arlington, and surrounding communities, scheduling is reviewed with the project; there is no travel fee. Contact a professional to confirm availability; submitting a request does not reserve a visit.
What happens after the initial review?
The next step depends on the issue and equipment. It may be a troubleshooting visit, a request for more information, or a written removal and reinstallation quote. Confirm the work, price, documentation, and any additional testing before scheduling.