Updated September 23, 2026 · Sun Ray Solutions LLC
Your first-week checklist
Create a solar folder with the documents delivered at closing. Record the panel and inverter brands, installation date if known, original installer, and service contacts. Missing information is a question to resolve, not proof that the system is defective.
Locate the monitoring app name in the paperwork or ask the seller through your agent. Request the provider’s authorized ownership-transfer or account-recovery process. Use your own account rather than continuing to use the previous owner’s password.
Confirm your electricity account is active and ask your provider what arrangements apply to solar exports at this address. Do not assume the seller’s electricity plan or credits carried over. Keep billing questions separate from equipment troubleshooting.
How can I tell whether the panels are working?
Open the monitoring app and check its last-update timestamp. Save a complete daylight production view and any alerts. An old reading can be a communication problem; one zero reading does not establish a failed system.
For a service request, describe what you can actually see: no access, an offline gateway, missing production, or a specific equipment message. Record whether home internet changed when you moved in. A screenshot with a date and time is more useful than an undated number.
Keep your first bills and monitoring records for the same dates. Solar generation and electricity purchased from the grid are different measurements. Ask the electricity provider to explain the bill and a solar professional to review equipment concerns.
What if the original installer is out of business?
Start with the manufacturer names and warranty documents. Ask each provider who handles support and whether any transfer steps apply. Equipment coverage and the original installer’s workmanship obligations should be checked separately.
Sun Ray Solutions can review requests for maintenance and troubleshooting on existing systems in DFW. Send the equipment details and concern so we can confirm the work we can accept. A new service visit does not automatically assume the previous installer’s warranty.
Before you change settings or buy upgrades
Avoid opening electrical equipment, unplugging solar connectors, climbing onto the roof, or following an unfamiliar restart sequence. Use the instructions for your exact equipment and seek professional help for unresolved warnings.
If you want battery backup or additional panels, first describe the goal: backup for certain appliances, more generation, or help understanding current output. Ask for a compatibility review before buying equipment. A solar array alone does not establish that the house has working outage backup.
Prepare a useful service request
Share your city and property address, equipment brand if known, app message, last-update time, and what changed when you moved in. Mention any closing documents that call for specific solar work. Do not send passwords or financial account numbers.
For diagnostics, the $200 nonrefundable service deposit covers the visit and initial assessment and is credited toward approved repairs. If repairs are declined, the deposit is retained. Additional work is quoted for approval. Ask what monitoring assistance or documentation is included before scheduling.