1. Record what the screen actually says
Save a screenshot showing the date, time, reading, and any alert. Note whether the number describes power right now or energy for the day. A night-time power reading and a full sunny day with no recorded energy are different situations.
If the last-update timestamp is old, treat the display as a monitoring question first. Do not assume it represents the current electrical state of the system.
2. Check the household situation
Is utility power available at the house? Is your home internet working? Did the issue begin after a storm, router change, or roof work? Write down what happened before the change.
If the home has a utility outage, use the outage contact shown on your bill. Oncor customers can use the official outage page linked below. The service provider should be confirmed for your address.
3. Gather records without touching equipment
Find the inverter or microinverter make in paperwork or the app, if available. Save the last normal production date and a recent daily or weekly view. Take equipment photos only from a safe, accessible position.
Do not climb the roof, open electrical enclosures, disconnect connectors, or try a generic online reset. If there is smoke, sparking, a burning smell, or immediate danger, keep away and contact emergency services or the utility as appropriate.
4. Request a defined troubleshooting scope
Send a professional your DFW city, app message, timestamp, equipment information, and the change you noticed. Ask what the diagnostic visit includes and how any repair would be approved.
A $200 nonrefundable service deposit covers the on-site visit and initial assessment. It is credited toward the total if you approve repairs. If you decline repairs, the $200 fee still applies. Additional work is quoted for approval.